Frequently Asked Questions
Ordering & Pricing
What's the minimum order for custom uniforms?
There is no minimum order. Whether you're outfitting 5 athletes or 500, we deliver the same premium quality, unlimited design revisions, and transparent pricing. You only pay for what you need.
How much do custom uniforms cost?
Pricing depends on the product type (jersey, pants, shorts, etc.), fabric, quantity, and customization complexity. We provide a detailed quote before you commit to anything. Generally, expect prices competitive with or better than other custom uniform manufacturers. Get a quote to see exact pricing for your specific needs.
Do you charge design or setup fees?
No. Design revisions are unlimited and free. There are no setup fees, no file fees, and no "first mockup" costs. We only charge for the final uniforms you order.
Can I pay in installments or on a payment plan?
Contact our sales team to discuss payment options for larger orders. We work with organizations to find solutions that fit their budget.
Do you offer bulk discounts?
Larger orders typically have a lower per-unit cost. Get a quote to see pricing for your specific quantity.
Production & Delivery
How long does production take?
Most orders are completed and shipped within 1–3 weeks from the date you approve your final design. Some orders with simple designs and standard fabrics may be faster. We'll provide a specific timeline with your quote.
Is expedited production available?
Yes. Contact our sales team to discuss rush production options and timelines for your specific order.
Where are uniforms manufactured?
All Kaven Sports uniforms are designed and manufactured in San Diego, California. We control every step of the process to ensure quality.
How are uniforms shipped?
We ship via standard carrier (UPS, FedEx, USPS). Shipping cost depends on destination and order size. International shipping is available. We'll provide shipping cost estimates with your quote.
Can I pick up my order in San Diego?
Yes. Contact our team to arrange local pickup if you're in the San Diego area.
What's your delivery guarantee?
We work hard to meet every timeline we commit to. If there's ever a delay, we'll communicate immediately and keep you updated. Our 100% satisfaction guarantee includes making things right if delivery doesn't meet expectations.
Design & Customization
How many design revisions are included?
Unlimited. We keep refining until you're 100% happy. There's no "revision limit" or "extra revision fee."
Can I provide my own design or logo files?
Absolutely. Upload your logo, team colors, or design ideas during the quote process. Our design team will incorporate them into your mockups.
What file formats do you accept?
We accept .PDF, .AI (Adobe Illustrator), .EPS, .PNG, .JPG, and most vector formats. If you have files in another format, contact us—we can usually work with them.
Can you design a uniform from scratch if I just describe what I want?
Yes. Our design team is skilled at translating your vision into a professional mockup. Tell us your colors, style preferences, and any specific elements, and we'll create options for you.
Can I see my design in different color options?
Yes. We'll show you your design in multiple color variations so you can see what works best for your team.
How do I know the colors in the mockup will match the final uniform?
Our mockups are based on actual fabric colors and our full-sublimation process. We use color-accurate monitors and sample fabrics to ensure the final product matches the approved design. We also provide fabric samples upon request.
Can you add player names and numbers?
Yes. We can customize jerseys, shorts, and apparel with individual player names, numbers, and other personalization.
What if I want to change my design after ordering?
Once your order is placed and production begins, changes become more complex. However, contact our team immediately if you need to make changes—we'll do our best to accommodate you.
Sizing & Fit
How do I know what size to order?
We provide detailed size charts for every product. Download our size guide or use our online sizing tool. If you're unsure, contact our team—we can help you select the right sizes for your athletes.
Do you offer sample sizes before ordering full quantities?
Yes. We can provide sample items so you can verify fit and quality before committing to a full order.
What if the sizing doesn't fit right when the uniforms arrive?
Our 100% satisfaction guarantee covers fit issues. If sizes don't work for your team, contact us. We'll work with you to make adjustments or provide replacements.
Do you make custom sizes for athletes who don't fit standard sizing?
We offer a range of sizes (XS to XXXL in most products) and can discuss custom sizing options for unique requests. Contact our sales team.
Fabric & Quality
What fabric do you use?
Most of our uniforms use premium polyester blends with our proprietary Kaven-Dry moisture-wicking technology. We offer various fabric weights and blends depending on the sport and product type. Get a quote to see fabric options for your specific product.
What makes Kaven-Dry fabric special?
Kaven-Dry is engineered to wick sweat away from the skin, keeping athletes cool and dry during intense competition. It dries quickly and resists odor—perfect for team uniforms.
How durable are the uniforms?
Kaven Sports uniforms are designed to last through hundreds of washes, thousands of miles (for cycling), and intense competition. Our full-sublimation process means colors won't fade, crack, or peel.
How do I care for my uniforms to make them last?
We provide care instructions with every order. Generally: wash in cold water, dry on low heat or air dry, and avoid harsh detergents. Proper care extends the life of your uniforms significantly.
What's your quality guarantee?
We stand behind every uniform. If there's a defect in materials or workmanship, we'll fix it or replace it. That's our 100% satisfaction guarantee.
Returns & Exchanges
What's your return policy?
We want you to be 100% satisfied. If there's a quality issue, defect, or sizing problem, contact us. We'll evaluate and work with you to make it right—whether that's an exchange, adjustment, or refund.
What if I receive the wrong order?
Contact us immediately. We'll either send the correct order or process a full refund. We cover the shipping costs for our mistake.
How long do I have to request a return or exchange?
Contact us within 30 days of delivery if you have any issues. We'll work with you to find a solution.
Can I return uniforms if I just changed my mind?
Custom-ordered uniforms can't typically be returned once they're made and shipped—since they're custom-designed for your team. However, contact our team if you have concerns; we may be able to help.
Special Requests & Other Questions
Can you manufacture uniforms for my sport if it's not listed on your website?
We work with teams across many sports. If your sport isn't explicitly featured, contact our sales team. We likely can help.
Do you offer hats, caps, or other headwear?
We offer custom buffs, headwear, and other apparel items. Contact our team to discuss options for your specific needs.
Can you do embroidery instead of full sublimation?
We specialize in full sublimation. However, contact our team to discuss other customization options that may be available.
Do you do screen printing or heat transfer?
We focus on full sublimation for durability and vibrancy. For other printing methods, contact our team to discuss.
Can you work with international orders?
Yes. We ship internationally. Timelines and costs will vary by destination. Get a quote for international shipping.
How do I get in touch with the design team?
Click "Contact Us" or "Get a Free Quote" on any page. Our team will respond within 1–2 business days.
Do you offer any guarantees?
Yes—100% satisfaction guarantee on every order. We stand behind our work.
Still have questions? Contact our team directly.
